How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Refugeesbasic Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Refugeesbasic Pest Control
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have trouble with work done in your home, start by talking to the provider directly. Keep notes and any messages in writing.

We still want to hear about it. Your feedback helps keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Keep in mind that Refugeesbasic Pest Control cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Georgia.

How to Send a Complaint

Email contact@refugeesbasic.property and include:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm by email that we got your complaint, usually within a few business days. Then we will look into what happened, which may mean contacting the provider. After that, we will reply with what we found and any steps we plan to take.

If You Still Feel Unheard

If our answer does not satisfy you, reply and ask us to look again. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@refugeesbasic.property